Countdown Initiative To Help Members Of Our Communities

In response to COVID-19 Countdown has launched an initiative to help vulnerable members of our communities.

Priority booking for Countdown supermarket delivery has been set up to benefit people who have health issues that make it dangerous for them to go to the supermarket for essential supplies.

Details below on how to register for priority booking.

Please ONLY use this service if you absolutely need to – leave the reserved delivery slots open for other New Zealanders who can’t leave their homes during this challenging time.

All you need to do is register for Countdown online Shopping at shop.countdown.co.nz, then complete this form:

https://shop.countdown.co.nz/shop/content/priority-assistance

From there, you must enter the code RAREDIS in the field where it asks for a Super Gold Card number this will inform staff that you are a member of CPS and we can work to filter them through the process as quickly as possible. If they have a Super Gold Card they can enter that number too, after the code.

One your application has been processed, you will receive an email to confirm that they have been accepted into the Priority Assistance group.

What this will mean is that when you shop online you will see dedicated delivery time slots on the website that others can’t see subject to availability. These delivery times will be reserved for use by our Priority Assistance customers.

Priority Assistance customers will still be subject to the same limits as other online shoppers and everything else about the service will remain the same, as it is for other shoppers. All deliveries will be Contactless which means drivers will just place the groceries on the doorstep, knock on the door and go. They will also send you a text message to let you know your groceries have arrived.

If you have further questions please ask them to visit our website and review the COVID-19 Frequently Asked Questions or ask Olive, the Virtual Assistant, that will pop up to chat on our website. You can find Olive at https://www.countdown.co.nz/

If you need help with the Priority Assistance application process please call our dedicated number 0800 477 655 or email us at priority@countdown.co.nz. If you need help with anything else you can call the Customer Care team on 0800 40 40 40.